Beyond Parking: The New Role of Self-Service Paystations

Parking payment terminals have traditionally had one clear role: to let drivers pay for parking. But as mobility, public services and customer-facing infrastructure become more sophisticated and interconnected, that role is expanding.

Today, operators are looking for solutions that can support more than one transaction type. They want equipment that can adapt to different environments, connect with existing systems, and offer additional services without requiring a separate device for every function.

This shift was also reflected in the conversations BISS had with industry professionals during Intertraffic Amsterdam. One of the recurring questions was whether a parking paystation could also be used to sell other services or display advertising content.

For BISS, this confirmed a direction we are already actively working on the development of paystations as flexible self-service kiosks.

One terminal, several services

In many locations, parking is only one part of the customer journey. A visitor may also need to buy an entrance ticket, receive a receipt, check in, register information or access another service on site.

Traditionally, these functions are handled by separate systems. This can make the experience less convenient for users and more complex for operators who must install, maintain, and manage several different devices.

A more practical approach is to bring related services together in one self-service terminal.

BISS is developing paystation functionality that can combine parking payment with additional services, such as entrance ticket sales. Through one interface, users can complete the services they need, while operators can manage the process through an integrated solution.

The system can support different ticket types, flexible payment flows, digital or printed receipts, and additional on-screen content, such as information or advertising videos.

Designed for real environments

This type of functionality is especially useful in places where parking is closely connected with another service - for example, visitor attractions, recreational areas, event venues, transport hubs or public facilities.

Instead of placing several separate machines in the same location, operators can offer one clear self-service point. For users, this means fewer steps and a more understandable process. For operators, it means less hardware, simpler infrastructure, reduced maintenance complexity, lower CapEx (capital expenditure) costs, and more flexibility to add new functions in the future.

BISS is already working on the implementation of such functionality in ongoing projects, including a solution for Latvijas Valsts meži - Tērvete Nature Park, where parking and entrance-related services can be combined at one self-service point.

Self-service beyond parking

The same kiosk concept can also be applied outside traditional parking environments.

BISS is developing self-service check-in functionality for operational and industrial use cases. In this scenario, the terminal supports registration or verification processes instead of direct customer payments.

For example, a user can scan an ID or enter it manually, after which the system processes the data and displays the relevant information for review and confirmation. This can help automate check-in processes in logistics, manufacturing, or other industrial environments.

BISS is currently working on this type of solution in an ongoing project for Evopipes, where kiosk functionality is being developed to support self-service check-in.

These examples show how the same platform can be adapted to different operational needs - from parking and ticketing to registration and process automation.

Flexibility is becoming a key requirement

One of the main takeaways from Intertraffic Amsterdam was that operators are increasingly looking for solutions that can fit into their existing infrastructure and adapt to future needs.

  • A parking operator may want to add ticket sales.
  • A visitor attraction may want to connect parking and access payments.
  • A logistics company may want to automate driver registration.
  • A city may want one terminal to support several mobility-related services.

The exact use case may differ, but the requirement is similar: the system must be flexible enough to support more than one function.

This is why the value of a modern paystation is no longer defined only by the hardware itself. The hardware must be reliable, but the real long-term value comes from software, integrations, and the ability to expand functionality over time.

BISS approach

BISS develops kiosk and paystation solutions with this flexibility in mind

By combining hardware development, software functionality and system integration, BISS can adapt self-service terminals to specific project requirements. Depending on the environment, the same platform can support parking payments, ticketing, receipts, advertising content, check-in, integration with internal systems and other service flows.

For operators, this means a solution that can grow together with their needs.

For users, it means a clearer and more convenient self-service experience.

Parking paystations are no longer only about paying for parking. They are becoming part of a wider service infrastructure - one that is smarter, more adaptable, and better connected to the way people move, visit and interact with public and commercial spaces.

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